Privacy Policy

Last Updated: December 2, 2025

Introduction

Syren Medical ("we," "our," or "us") is committed to protecting your privacy and safeguarding your Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping address, billing information
  • Protected Health Information (PHI): Medical history, current medications, health conditions, weight, BMI, lab results, and other health-related data provided during intake and treatment
  • Usage Data: Information about how you interact with our website and services

How We Use Your Information

We use your information to:

  • Provide medical consultations and treatment services
  • Process prescriptions and coordinate with pharmacies
  • Communicate with you about your treatment and account
  • Process payments and fulfill orders
  • Comply with legal and regulatory requirements
  • Improve our services and customer experience

HIPAA Compliance & PHI Protection

Your Protected Health Information is handled in strict accordance with HIPAA regulations. We maintain Business Associate Agreements (BAAs) with all third-party service providers who may access your PHI, including our telehealth platform, pharmacy partners, and payment processors.

We will not use or disclose your PHI without your authorization, except as permitted or required by law for treatment, payment, and healthcare operations.

Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal and health information from unauthorized access, disclosure, or breach.

Third-Party Sharing

We only share your information with:

  • Licensed healthcare providers involved in your care
  • Pharmacy partners for prescription fulfillment
  • Payment processors (with BAAs in place)
  • Service providers who assist in operating our platform (all under BAAs)

We do not sell your personal or health information to third parties.

Your Rights

You have the right to:

  • Access and obtain a copy of your health records
  • Request corrections to your information
  • Request restrictions on how we use or disclose your PHI
  • Receive an accounting of disclosures
  • File a complaint if you believe your privacy rights have been violated

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us